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Learning Commons: Computers and Tech Support

Welcome to the OJC Learning Commons

Circulation Desk

We have multiple desktop computers (PCs and Macs) available for student, faculty, and staff use, along with two desktops which serve as video/image editing computers. 

Across from the IT desk, we have several "Open Access" iMacs that do not require credentials to use. These open-access computers may be used by all visitors to the library. Printing is not available to community members. 

Students, staff, and faculty have the ability to check items out via the circulation desk. Loan periods vary per type of item. If you're confused as to when something is due please do not hesitate to ask whoever is working the circulation desk. 

Items available for checkout are:

  • Macbooks
  • PC Laptops 
    • ​Includes overnight loan periods
    • Carrying cases are provided
  • iPad Pro ( 12.9" )
    • ​Apple Pencils are available upon request. 
  • DVDs & Blu Rays
  • Over the ear Headphones​
  • Phone chargers ( USB Micro and iPhone Lightning )
  • Misc. Peripherals
    • ​EX: External CD Drives, SD to USB adapter, etc....)
  • Books
    • ​Some reference books are only available for in Library use.
    • Textbooks ( In Library use only )

If approached ahead of time Hailey & Senon can approve special loan periords for students should another commitment limit their ability to return their item it on time. 

 

 

 

 

 

Tech Support

Our Technology Specialist is in the library on the following days and times:

Monday:           11:15-9pm

​Tuesday:          11:15-9pm

Wednesday:     11:15-9pm

Thursday:        11:15-9pm

Friday:            11am-4pm

 

You can reach the Technology Specialist via phone during the listed hours at (719) 384-6995 or in person should that be convenient for you. If the Technology Specialist is not available to assist you, please ask another member of the library staff for assistance. Our staff can help with network password resets and basic printing and tech issues, but we will refer you to the Computer Support Desk for advanced technical problems. You can reach the Computer Support Desk by phone at (719) 384-6970, or you can stop by their office in McBride Hall, Room 140, for assistance.

Tech Tutorials

Technology isn't perfect. Tech issues happen for a multitude of reasons but the frustration is the same.

 

Many tech issues are pretty simple to solve. Here is a list of common tech roadblocks students can face, along with some common solutions they, as end users can try when facing said roadblocks.

 

  • Computer not powering on?
    • Be patient
      • Long pressing the power button is the answer 90% of the time
    • Plug the charger in
      • Stuff happens and our personal devices and the devices circulated via the Learning Commons can slip by without getting charged sometimes. 
    • Increase the brightness 
      • Not everyone's eyes are the same. Low back lit screens may be difficult for some people to cleary see, while too much brightness could have the same affect on someone else. 
    • Check for physical damage
      • No matter how severe the damage to the body of a computer. Getting hit in the right spot can affect a lot. 
    • Check the LED indicators
      • Perhaps there is power to the computer but it could be there is an issue with the screen. 
  • I can't login to a school computer...
    • Check CapsLock ( This one always gets me ) 
    • In cases of students who have recently enrolled your account may not be active yet 
      • 2 - 3 days after official enrollment this shouldn't be a problem. 
    • Restart your computer
      • This is the duck tape of IT troubleshooting. It fixes a lot
      • You may have to hold the power button if the computer doesn't let you shut down OS side.
    • Make sure your typing is going through
      • If key is sticking it will throw your whole password off. 
      • Hard to notice when our focus is on school work and\or assignments
    • Wrong network?
      • There are ac couple of reasonss our campus Macs and PCs will attach to our guest network which will stop them from getting you logged in. 
      • Change from OJCGuest to ProdNet for the PCs ( should auto connect )
      • Change from OJCGuest to AppleTV for the Macs ( should auto connect ) 
    • Is the network slow or down?
      • Perhaps you're nailing your Username and Password yet the computer still doesn't let you login. Look around or ask to see if anyone else is having connectivity issues. If the network is down the computer will not be able to access your user. 
    • Check to make sure you've typed your username and password correctly
      • Even a space in front of your S# can prevent your login.
      • If you know for a fact you forgot your Network password don't try to sign in. 
        • In cases where we know that we don't know our password for the campus computers, students have the ability to reset this password themselves via the student tab of the portal ( 
          • This will not work if you've tried to login unsuccessfully 3+ times. At that point you're locked out
            • See Hailey, Senon, or the computer services to get your account unlocked. 

 

 

 

Video Transcription for Accessing OneDrive

Hello! Let’s use OneDrive on our Mac. If we navigate to MyOJC, look under the Student tab and scroll down to Office 365. Click on Access OneDrive in Office 365. From there, it will take us to our Microsoft portal, where we now have access to OneDrive and a full suite of Microsoft Office applications. This will work for any Mac, PC, iPhone, or iPad.

Video Transcription for File Management On iPad

Hello! Let’s do file management on the iPad. So first, I’m going to open an application like Microsoft Word. I’m going to find that within the Microsoft Office Suite. This will work for any application. I’m just using Word because I feel it’s going to be the one mostly used.

I’m going to select a template. You can use any document you would like, but I’m just going to pick one of the templates, and I’m just going to give this a great title. So here’s my amazing document. When I attempt to save this, I then get a little dialog that looks like this. You can save it to your own OneDrive, SharePoint, right to the iPad, or do what I’m going to do: I am going to save it to an application called “Documents”.

So if I tap on this “More” button, up pops this little dialog, and you’ll see under “Locations”, I want to make sure I select “Documents”. If it’s not there, tap on “More” and then toggle “Documents” on. With documents selected, “Move to This Location”, and now it sends that Word document right to the documents application. Documents acts like the Apple finder or Microsoft Windows Explorer.  We can access Documents from the icon on the dock. If it’s not on the dock, it may be somewhere else on the iPad, or available for free on the App Store.

Right here I have the document we just typed up, and it looks good. Now let’s say you want to upload that to a service like D2L. At this point in time, I do not have access to that, but I’m going to be using Google’s Document Uploader just because it has a document uploader that will be available, like on D2L. So I choose “File”, and up pops this little dialog. I want to select “Documents”. When “Documents” comes up, I now see .docx, and that’s the Word document we just typed up in Microsoft Word.

These steps work exactly the same for Apple Pages, Keynote, Numbers, Word, Excel, and PowerPoint, and any other document application you can think of. And then you can upload them to any other website. Like I said before, I just used Google because it did call the system file.

Video Transcription for Printing (Mac)

Hello! Printing on a Mac is quick and easy. Let me open Safari. I have an article here that I would like to print: File, print, and then pops down a little print dialog. If I would like more controls, I go under “Show Details”. This may look a little confusing, but if we look at it, it’s kind of divided up.

So let’s say I wanted to print this in Black and White. Under the Safari menu here, “Color”, “Print Color as Grey”. And that’s it!

But let’s say I wanted to print in Microsoft Word. I have a document here. You’ll notice how the Mac OS menu bar changes to reflect the application I’m now in. Same way: File, Print, and pops down a little print dialog box.

Now let’s say I wanted to do more finite controls in there. Under “Copies and Pages”, I can go down to “Color” and it looks exactly the same as it did in Safari. I can also go down to “Layout”, and from there, I can do “Pages per Sheet”, “Double Sided”, or if I want, I can put a border around it. Really easy!

So let’s say I want to print in PowerPoint. Same way: File, Print. And from there, I can go under “Show Details”, and I get the same great features as before. So let’s say I want to put this on multiple slides. Well, same way: Layout, Pages per Sheet, I’m going to do six. I can also print as black and white. Same way. Or I can do the standard “From” what slide to which slide. So if I only wanted to print three slides, I can print that way, and then I’d click on print. It’s that easy to print on Mac OS on any Mac.

Video Transcription for Printing to PDF (Mac)

Hello! Let’s say you want to print as a PDF file on a Mac. It’s really easy and it works on any application. For example, I have Safari open with our Credo database. File, Print. And once the print dialog opens, under PDF in the lower left, I can select “Open and Preview”, or just save it as a PDF.

If I want to open and preview, and advantage is using tools, such as highlighting. So I can go under “Highlight” and highlight text. It’s just that easy, and it will automatically save to your Downloads file.

Let’s say you want to save it as a PDF file. Back in Safari: File, Print, PDF, Save As PDF. From there, I can select any location that I would like. Let’s say I want to place this on the desktop. I’ll give it a name, and then I’ll click on Save, and you’ll see it’s been saved to my desktop. It’s just that easy!

Video Transcription for Using AirDrop (Mac)

Hello! Let’s use AirDrop on our Mac.

AirDrop is a quick and secure way of transferring files between another Mac or an iOS device like an iPhone or an iPad.

Let’s say I want to send my speech over to somebody else. I select it, then click on “Share”, then click on AirDrop. You’ll see other devices showing up in this menu bar, and that’s because my iPhone is to the right of me. The Mac automatically can find me. If it cannot, make sure AirDrop is set to “Be Discoverable by Anybody”. If I click on it, I’ll get a dialog on my iPhone, and I’ll tap on “Accept”. It’s just that easy, and now I have my Word document on my iPhone.

Let’s say I want to send that back to my Mac. I click on “Done”, and then I go to AirDrop on the left-hand side.

If you’re having a hard time finding your Mac when sharing from another device, make sure “Allow Me to Be Discovered By Everyone” is selected. And from there, I can see it now on my iPhone.

When using AirDrop on one of our iMacs, you’ll need to make sure you select “Don’t See Who You’re Looking For” and “Search for An Older Mac”. That’s because our iMacs do not support the new version of AirDrop, and you will not be able to AirDrop between an iOS device to our iMacs. You’ll only be able to AirDrop a file from another Mac.

Video Transcript for Using Spotlight Search (Mac)

Hello! Let’s use Spotlight on our Mac. A part of our Mac is called Spotlight Search, and it exists on the menu bar always under the little magnifying glass. When we click on it, we’ll get a little dialog open in the middle of the screen.

So let’s say I want to easily access Microsoft Word. It will automatically display the results, and I can press “Return” and it will open up Microsoft Word.

Now let’s say I want to open up a file I was working on earlier called “Speech”. It finds it instantly under “Documents”, and if I double-click on it, it will open right up in Microsoft Word.  

Now I can close that out by going to “Word” and “Quit Word”

Now let’s say I want to find a PowerPoint presentation I was working on. I called it “My Great Presentation”. And there it is! If I double-click on it, it will automatically open in PowerPoint. And now I can close out of that.

Spotlight Search is great for other things as well. Let’s say I want to get the weather in La Junta. It gives me weather results! Or let’s say I want to get sports results. It is just that easy! I can also get flight information, lab results, Wikipedia, and even defining words. I don’t know what the word “the” means. Look up “the” under “Definition”. If I click once, it will give me the definition on the right side. If I double-click, it will open up the MacOS dictionary, which also has a thesaurus and can search Wikipedia.  

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Enable MathLabs

In order for students to access their MathLabs on a Macintosh, both pop-ups and cookies need to be enabled in the browser. If a student clicks the MathLabs link and nothing happens, this is probably the problem. Follow the steps below.

  1. The student should be logged in to their account.
  2. Open the Safari browser by clicking the Safari icon.
  3. On the top menu bar, click Safari, then click Preferences.
  4. Click the Security tab, and make sure the checkbox next to "Block pop-up windows" is not checked.
  5. Click the Privacy tab and made sure "Always allow" is selected.
  6. Close the Preferences window. MathLabs should now work!

Keychain

Resolving macOS Keychain Errors

 

After a student's password has been changed the Macintosh will prompt with a Keychain message.

Video

 

 

Written Guide

 

If the student selects "Create New Keychain" they will not have problems. If they select any of the other options they will presented with a message. There may be a hidden window behind the Keychain message stating that there was a connection problem. Dismiss that windows.

 

Open Launchpad (from the Dock)

You may need to move the Keychain window out of the way to see the "Other" folder. Click Other and then Click Keychain Access.

Keychain Access may stall while opening due to the Keychain windows. Continue clicking "Cancel" until Keychain Access opens.

Once Keychain is open, click on the Keychain Access window to make it active. From the Keychain Access menu, click on Preferences.

When Preferences opens, click on "Reset My Default Keychain". Have the student enter their login password. You can now Quit out of Keychain Access.

Dismiss any remaining Keychain messages.

 

 

 

 

 

 

 

 

 

Flash on iPad

 

Video Guide

 

 

Written Guide

 

Open Horizon

 

Server: vdi.ojc.edu

"Continue" with untrusted certificate

S Number

OJC Computer Password

Domain: OJCINST

Select Learning Commons

Troubleshooting Flash on macOS

Video Guide

 

 

Written Guide

 

Open Safari

Pull the Safari Menu down to Preferences

Click on Security

 

 

 

Click on Plug-In Settings

 

Click on Adobe Flash

 

 

 

Click on "When visiting other websites:" select Off and then click On

Drag them menu down to Enable Security Protection

Drag that menu down again to Run in Safe Mode

Click on Trust

If another site is included in the white space above, you will need to repeat these steps again for each item.

Technology Specialist

 Senon Frentress

 Instructional/Technology Specialist

 1802 Colorado Ave. La Junta, CO 81050

 OJC Learning Commons

 Phone: (719) 384-6995

 Email: senon.frentress@ojc.edu